SYS_OK · Sydney · IT Operations · Security & Infrastructure

Kaíque Kiki Biancatti

VP of Security and Infrastructure @ SSW

I’m Kiki: a Brazilian-Australian operator in Sydney who keeps SSW’s people, platforms, security, and infrastructure running calmly under pressure. I like practical automation, clear recovery paths, PC-gamer-level systems thinking, and teams that can trust the environment around them.

Email Kiki
10+

years in technology operations

6

international offices supported

30+

enterprise clients supported

PT/EN

Portuguese native · English fluent

Mission log

A professional timeline focused on Kiki’s growth from customer trust to resilient security and infrastructure leadership.

São Paulo
Technical foundation

Computer Science path, infrastructure foundations, and early systems roles.

origin
2015–2017
Nubank · Customer Experience

Built a bias for user trust, calm support, and service clarity before moving deeper into leadership.

trust
Jul 2017
Moved to Australia

New market, new operating context, same systems mindset.

migration
Mar 2018
Joined SSW

Grew through infrastructure, security, automation, and executive operations leadership.

scale
Now
VP of Security and Infrastructure @ SSW

Leading resilient platforms, secure environments, automation, and a high-performing SysAdmin rhythm.

current

Capability gauges

Console-style signal strength — more executive than stars, more visual than a keyword cloud.

Incident command & major outagesExpert
SIGNAL 11/12 · command-ready
Microsoft cloud & security stackExpert
SIGNAL 11/12 · hardened
PowerShell / automationExpert
SIGNAL 11/12 · automated
Terraform / Bicep / IaCAdvanced
SIGNAL 9/12 · deployable
Service delivery & SLAsAdvanced
SIGNAL 9/12 · service-aware
Networks, DR & recoveryAdvanced
SIGNAL 9/12 · recoverable

Operating principles

Recruiter-readable leadership proof, with just enough PC-gamer interface language to make the site feel like Kiki instead of a template.

Protect the business

Security, backups, recovery paths, and platform guardrails that reduce operational anxiety.

resilience

Delight the users

Nubank-grade customer empathy applied to IT support, service delivery, and stakeholder communication.

service

Automate everything else

Use PowerShell, IaC, M365 automation, and pragmatic tooling to remove repetitive admin drag.

automation

Lead during pressure

Translate noisy incidents into calm decisions, owner clarity, and recovery steps that humans can follow.

command

Case signal · Two-brains automation migration

From Control4 to Home Assistant at SSW: keep the old system running, connect the backbone first, migrate room/function-by-room/function, test, and preserve rollback paths. That is Kiki in one project: open systems, pragmatic risk management, and better visibility.

Outside work

PC gamer at heart. Aspiring CrossFitter. The gamer layer is part of the interface language; CrossFit sits underneath as discipline, routine, and the willingness to keep leveling up.

PC gaming systems thinking

Loadouts, mission logs, stats, and calm HUD cues — personal without becoming gimmicky.

loadout mindsetincident commander classplatform resilience build

Brazilian + Australian citizen

Portuguese native. English fluent. São Paulo origin, Sydney operator, globally useful leadership context.

Portuguese nativeEnglish fluentSydney, NSW